Frequently Asked Questions
1. About EasyTrads
EasyTrads is a 100% online platform specialized in the management of official sworn and apostilled translations, carried out exclusively by translators certified by the Spanish Ministry of Foreign Affairs. It is the fast, secure, and simple solution for anyone needing legally valid translations for academic, administrative, or judicial procedures.
- 100% digital process: no travel or in-person procedures.
- Full transparency: you know the price, deadline, and delivery method from the start.
- Guaranteed security: all translations are signed and sealed by certified sworn translators.
- Official validity: accepted by national and international institutions.
- Civil certificates (birth, marriage, death).
- Academic degrees, transcripts, and diplomas.
- Contracts, powers of attorney, and deeds.
- Legal documents (criminal records, medical certificates, etc.).
- Other documents depending on country and language.
If you don’t see your document listed, contact us — we’ll be happy to help.
We work exclusively with sworn translators accredited by the Spanish Ministry of Foreign Affairs, ensuring full legal validity.
- Residency or nationality applications.
- Recognition of academic degrees abroad.
- Judicial or administrative procedures.
- Registration of marriages or births in civil registries.
- Visa or job applications abroad.
2. How EasyTrads Works
- Select your document: search the type of translation in our catalogue or use the search bar.
- Upload the file: accepted formats — PDF, JPG, PNG or Word.
- Make the payment: via our secure gateway.
- Receive your translation: within the selected timeframe and format (digital or printed).
Step-by-step guide for uploading documents available on our website.
Yes! We operate globally. You will receive your translation in PDF, and if your country allows it, we can also send the printed copy.
Use the ‘Per-page order’ option and specify the number of pages, source language, and target language.
Our system shows them automatically when uploading the file, ensuring full transparency.
Yes. Contact us with the details and we’ll prepare a no-obligation quote.
3. Documents and Requirements
- JPG / PNG
- Word (DOC / DOCX)
If you use another format, contact us to verify compatibility.
Send it to us first for review. We’ll confirm if it’s acceptable before starting the translation.
No. The service is 100% online. Scan or photograph the document with good quality.
Quick tip: take the photo from above and make sure all four corners of the page are visible.
All files are handled under strict security measures and SSL encryption.
Scan documents with a desktop scanner or your mobile phone.
You can scan documents from the Notes app on Apple devices or from other apps such as CamScanner for Android or iPhone.
Focus on the documents from above and make sure that all 4 corners of the paper are visible.
4. Delivery Times and Shipping
The standard turnaround time depends on the type of document and is shown when ordering. In addition, we offer 24-hour express delivery options for some documents.
Yes, we have an express service that guarantees digital delivery of your translation within 24 hours.
This option is available for certain documents and can be selected during the checkout process.
You have two options:
- Digital delivery: You will receive a PDF file via email.
- Paper delivery: The sworn translation will be physically sent to the address you
provide via courier.
If any issue arises, we will notify you immediately and propose a quick solution.
5. Prices and Payments
All prices include VAT: no hidden charges.
Payment methods: credit/debit cards, bank transfer, and other secure means.
Invoice available after payment.
If you detect a payment error, contact us as soon as possible.
6. Corrections and Changes
Errors caused by EasyTrads – corrected at no cost. Express orders with errors – refunded if we can’t correct them in time.
Stylistic changes – require a new order.
Wrong file – notify us before the translation begins.
7. Uploading Documents
Yes, but some countries may require an apostille or additional legalization.
Split it into several parts and upload them separately, indicating the situation in comments.
The system confirms upload before proceeding with payment.
8. Order Process and Tracking
Modify an order: possible if translation has not started.
Confirmation: automatic email after purchase (check spam folder).
Tracking: log in or check update emails.
Cancellation: free if translation hasn’t started.
Orders with multiple documents: upload them together; the system calculates price and deadline.
9. Available Languages and Combinations
We currently offer sworn translations in Spanish, English, French, German, Italian, Portuguese, Russian, Arabic, Romanian, and Serbian. For specific language combinations, contact us.
Yes, you can select multiple languages by placing a separate order for each language you need translated.
If you do not find the desired language, please contact us. We will evaluate your request and, if possible, offer you a personalized solution.
Yes, we offer sworn translations both from other languages into Spanish and from Spanish into other languages.
10. Validity and Legal Use
Confirm the requirements with the receiving institution in advance; each one may have specific conditions.
An official translation signed and sealed by a certified sworn translator.
A certificate that authenticates public documents for use in countries that are part of the Hague Convention.
11. Customer Service
You can contact us through our live chat, email (info@easytrads.com), or phone (624 123 366). We are here to help you anytime.
Our team is available Monday to Friday, from 9:00 AM to 5:00 PM. Outside these hours, you can send us an email and we will respond as soon as possible.
Yes, we offer support in Spanish, English, French, and Catalan.
12. Guarantees and Refund Policies
We guarantee that all our translations are done by certified translators and comply with legal standards. Additionally, we ensure delivery within the agreed timeframe.
If the error is attributable to EasyTrads, we will correct the issue at no additional cost. If we are unable to resolve it, you will be refunded the full amount.
We do not offer refunds if the translation has already been completed, even if you decide not to use it.
We strongly recommend selecting an appropriate deadline during the purchase process. EasyTrads is not responsible for delays caused by the client or third parties.
If you have any other questions that are not listed here, please do not hesitate to contact us. We are here to help you!
